AMANB 2015 Annual Conference

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Moving towards a paperless conference, please download the official Conference Booklet (PDF version)

If you didn't get a chance during the conference, please download and fill out the Evaluation Form and send it by e-mail at Thank you!


Speakers Biographies
Buhle Dlamini Chuck Healy Don MacLellan Nancy Shaw Joël Drolet Phyllis Léger David Penney
Brenda Knight Christy Arseneau Dan Dionne Anne Caron Amanda MacNeil Jacques Dubé Isabelle LeBlanc


PowerPoint Presentations

10 Minutes of Fame Quispamsis

10 Minutes of Fame St. George 10 Minutes of Fame Sackville 10 Minutes of Fame Moncton DELG
André Chenard
 Government Serv. IanWalsh
Joel Drolet

David Penney

Orientation Panel
Brenda Knight

Orientation Panel

Crisis Management Isabelle LeBlanc



Tuesday, June 9, 2015
 7:00 p.m. – 9:00 p.m. AMANB Board Meeting
  Wednesday, June 10, 2015
 8:00 a.m. – 4:00 p.m.  Conference Registration
 8:30 a.m. – 9:30 a.m.  Networking Coffee
 9:30 a.m. – 10:30 a.m.  Keynote Opening SessionOwning the Future
 International Speaker: Buhle Dlamini
  • The future of individual and organizational success is very different from anything we have experienced before. The accelerated changes in politics, technology, management, leadership, demographics and economics are altering the look and pace of municipal government. Those who are prepared will prosper and own the future while the unprepared will flounder. This presentation looks at what it will take to own the future. It is delivered in an entertaining way using multi-media, while leaving participants with practical tools to implement now. Owning the Future is a must for organizations and individuals that are serious about being at the forefront and lead the wave of the new economy. While it gives a very strategic and futurist message, it is also light in style. Inspiring, eye-opening, practical and full of ideas you can walk out and apply immediately.
  • Sponsored by Archway Insurance / JLT Canada Ltd

10:30 a.m. – 11:30 a.m.

 Workshop: Ten Minutes of Fame – various municipalities

  • Town of Quispamsis: Dreamland Lights Display
  • Town of St. George: Honouring Veterans
  • Town of Sackville: Energy Efficient Municipal Building
  • City of Moncton: Planning an Anniversary - Downing Street
  • Town of Shippagan: Breathe in l’Acadie - Péninsule acadienne
 11:30 a.m. – 12:00 p.m.  Trade Show Grand Opening, visit Exhibitors’ Booths
 12:00 p.m. – 1:15 p.m.  Official Opening Ceremonies and Luncheon
  • Opening Remarks by Mayor George LeBlanc, City of Moncton, and attendance of Region 5 Mayors - Alma, Mayor Kirstin H. Shortt - Dorchester, Mayor Jerome S. Bear - Petitcodiac, Mayor Gerald (Jerry) Gogan - Rexton, Mayor David L. Hanson - Salisbury, Mayor Terry Keating
    See Menu
  • Co-Sponsored by the City of Moncton and the Town of Riverview
 1:15 p.m. – 2:00 p.m.  Presentations: Up-dates / question period on Provincial Programs
  • Environment and Local Government representatives
  • Ian Walsh, Access and Privacy Legislative Review (RTIPPA), Government Services;
 2:00 p.m. – 2:30 p.m.  Workshop: Lifestyles Workplace and Productivity
  • Speaker: Chuck Healy, Account Manager, Enterprise & Public Sector New Brunswick
    TELUS Business Solutions

Sponsored by TELUS

  • Employees should be able to create, innovate, collaborate and work where, when and how they are most effective.

    With the Winter of 2015 behind us many municipalities are evaluating the down time from closed offices, employees not making it to work due to bad roads, and recognize the need for back up plans. In 2009 TELUS introduced “Lifestyles Workplace” into their organization. They believed to attract and keep talented people they needed to adapt to people’s preferred method of working not just based on weather conditions, but what worked best for them as well. Flexible work is more than just technology and anticipated cost savings. Support for your employees is essential to any municipalities’ success.

    This session will guide you in the development of change management and communication plans and help determine what support channels, tools and technology are needed to maintain and increase employee productivity.

 2:30 p.m. – 3:00 p.m.  Workshop: Next Generation of Municipal Leaders
  • Partnership Project with Canadian Association of Municipal Administrators (CAMA) : Don MacLellan, CAMA Representative for NB and Nancy Shaw, Steering Committee Member.
 3:00 p.m. – 3:30 p.m.  Refreshment Break – Trade Show, visit Exhibitors’ Booths / Networking - Sponsored by Municipal Advisory Corporation Inc.
 3:30 p.m. – 3:50 p.m.  Workshop: What’s in it for you? Municipal Advisory Corporation Inc. (MAC), Municipalities and group insurance
  • Presenters: - Joël Drolet, President & CEO and Phyllis Léger, Partner/Vice President Sales and Administration, Services Financiers Goguen Champlain Financial Services Inc. ;
    - David Penney, Account Executive, Homewood Health

    Joël Drolet will present an overview of the financial stability of the employee benefit program and its retention accounting that benefits over 60 New Brunswick municipalities.
    David Penney will do a presentation of the new Employee and Family Assistance Program (EFAP) available through the MAC.
 3:50 p.m. – 4:30 p.m.  Municipal Advisory Corporation (MAC) Annual General Meeting
 6:30 p.m. – 10:30 p.m.  President’s Reception
  Thursday, June 11, 2015
 7:30 a.m. – 8:20 a.m.  Networking Full Breakfast - Sonsored by NB Power
 8:20 a.m. – 8:30 a.m.  Meeting Room organization for following session
 8:30 a.m. – 9:15 a.m.  Workshop: Cracker Barrel Session

This session will allow participants to cover a variety of relevant and timely issues in round table discussions in a relaxed informal setting. Register for one of the following topics at the Registration Table: 

Electronic Agenda

  • Shelley Morton, City of Moncton
  • TBD

Public Sector Accounting Standards (PSAB)

  • Henri Battah, Regional Municipality of Tracadie-Sheila
  • Marcel Vienneau, Association francophone des municipalités du N.-B. (AFMNB)
  • Andrea Flanders, City of Moncton

Access and Privacy (RTIPPA)

  • Barbara Quigley, City of Moncton
  • Pierre LaForest, AMANB Thomas Everett Award of Excellence Recipient and Life Member

Asset Management

  • Donna Chiarelli, Green Municipal Fund – FCM
  • Isabelle Pitre, Green Municipal Fund - FCM

Municipal Heritage Conservation

  • Gilles Bourque, Historic Places, Tourism, Heritage and Culture
    • Note : This table offers simultaneous interpretation

Procurement Act and Regulations  

  • Elizabeth Dubee, Services Procurement, Government Services
  • Celeste Savoie, Government Services, PNB
 9:15 a.m. – 10:00 a.m.  Workshop: It’s sooner than you think! Council Orientation Panel
 10:00 a.m. – 10:30 a.m.  Refreshment Break – Trade Show, visit Exhibitors’ Booths / Networking - Sponsored by the Village of Rexton
 10:30 a.m. – 12:00 p.m.  AMANB Annual General Meeting (AGM)
 12:00 p.m. – 1:00 p.m.   Luncheon and Networking
  • See Menu
    Sponsored by Frank Cowan Company Ltd. – Paul Jewett, Regional Manager Atlantic Canada
  • Surprise draw by Frank Cowan

 1:00 p.m. – 5:00 p.m.

 Optional networking activities:

  • Golf (9-hole): Mountain Woods Golf Club, Moncton
    Mountain Woods Golf Club offers a wide variety of golf holes that require many different golf shots. The golf course is relatively short in length compared to newer championship golf course built in the last 15 years. What Mountain Woods lacks in length it gains in punch!
    Golf carts and transportation included in price.
  • Tour of Resurgo Place Museum and guided historic walk
    RESURGO Place is a state- of-the-art facility where Moncton’s heritage, technology and discovery intersect. RESURGO Place houses both the Moncton Museum and the Transportation Discovery Centre and oversees other heritage sites, including the Free Meeting House and the Thomas Williams House.
    Come and experience this guided tour of interactive exhibits that will captivate your imagination. Be sure to visit The Station Gift Shop for unique gifts and transportation-themed merchandise.
    With this tour option, you will also enjoy a guided historic walking tour through Moncton’s downtown. Explore the city’s rich history as told through our iconic buildings and structures.
  • Magnetic Hill Winery Tour
    Magnetic Hill Winery attracts wine lovers from all over the world. As you swirl, sniff, sip, and savour a delicious range of award winning fruit and grape wines you'll discover why lovers of good wines are drawn to Magnetic Hill for more than the optical illusion of cars rolling uphill without power.
    Come and enjoy a guided wine tasting and cheese paring of the unique anti-oxidant rich wines that will leave you knowing exactly what's in your bottle and how to serve it. With a great selection of estate-grown wines, all vinted in the cellar of the winery, it will offer you something exciting for your unique palate.
    Once the tasting is completed, browse the vineyards, explore gift shop, or select your favorite vintage, pair it with some local cheese and crackers, and enjoy the historic charm of the 1867 farmstead's patio as you savour your picnic experiencing a panoramic view of Moncton.
    Transportation included in price.
 6:30 p.m. – 7:00 p.m.  Reception – Delta Beauséjour Hotel
 7:00 p.m. – 10:00 p.m.  Banquet
  • See Menu
    Sponsored by Assumption Life
Friday, June 12, 2015
 8:00 a.m. – 9:00 a.m.  Networking Continental Breakfast
 9:00 a.m. – 10:00 a.m.  Workshop: Unsightly Premises
  • Anne Caron, Solicitor, City of Moncton
    Amanda MacNeil, Director, By-law enforcement, City of Moncton
  • Municipal orders and notices affecting real property
    The presentation will go over various municipal orders, notices, or encumbrances affecting land in a municipality or restricting its use.  Specifically, we will give an overview of dangerous and unsightly premises and minimum standards notices, Zoning by-law infractions and orders, the municipality’s use of the Land Gazette as a tool to advise a prospective purchaser that there is something to be examined further with respect to a given property, and other encumbrances that can be registered on title.

 10:00 a.m. – 10:30 a.m.  Refreshment Break – Trade Show, visit Exhibitors’ Booths / Networking
 10:30 a.m. – 12:00 p.m.  Workshop: Crisis Communication: From Planning to Engagement
  • Jacques Dubé, City Manager, City of Moncton
    Isabelle LeBlanc, Director, Corporate Communications, City of Moncton
  • OMG, Call Comms! How simple and effective communications planning can help manage a crisis.
 12:00 p.m.– 12:15 p.m.  Final Draw - Passport Bulletin
 Wrap-up and Evaluation

Language Arrangements:

Changes to name tags:

Workshop Speakers Biographies

Buhle Dlamini - Keynote Speaker

Buhle Dlamini is an International Speaking Consultant with a consulting business based in Canada as well as South Africa. Born and raised in the Rural Village of Hlabisa, in the KwaZulu-Natal province of South Africa, Buhlebethu (Buhle) Dlamini has risen and beaten the odds to become one of the top South Africans in People and Social Development today. Buhle now lives with his family in Pictou County, Nova Scotia. He has proven himself in the youth development field, business, public speaking, media and social entrepreneurship. His resume is just over a decade of professional work speaks for itself. As a speaker Buhle never ceases to deliver a gripping and memorable experience with his genuine sense of humour, smile and great content.

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Chuck Healy -  Account Manager, Enterprise & Public Sector New Brunswick, TELUS Business Solutions

A native New Brunswicker, and following graduating from University of New Brunswick, Chuck worked outside the Province for many years with consumer packaged goods companies such as Molson, and Campbell’s Soup Company. He spent a number of years in start-up companies where he found his true passion working in the tech industry. This love is what brought him back to New Brunswick in 2013 where he is now responsible for the Public Sector market in the Province for TELUS Business Solutions.  

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Don MacLellan - Assistant City Manager for the City of Moncton

Don MacLellan is the Assistant City Manager for the City of Moncton and currently has responsibility for Planning, Development and Protective Services. Prior to this, he was responsible for Corporate Policy, Programs and Legislative Services. He has held a variety of other positions with the City since 1991.

Don began acquiring local government experience in 1981 with The City of Calgary, holding a variety of positions within the Engineering Department there. He has also had banking and road construction experience in the private sector.

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Nancy Shaw - CAO/Clerk - Town of Florenceville-Bristol

Nancy Shaw began her career working as Clerk for the village of Bristol but when Florenceville and Bristol amalgamated in 2008 she was appointed CAO/Clerk for the new municipality.  Nancy represents  Region 2 as a member on the Board of Directors, a member of the Education Committee and has been a CAMA member since 2010. When CAMA approached the AMA to form a partnership for the development of a Communications and Marketing Strategy, Nancy was asked to sit on the Steering Committee for this project.

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Joël Drolet, BBA - President & CEO - Services Financiers Goguen Champlain Financial Services Inc.

Joël is a high-achieving entrepreneur and a seasoned veteran when it comes to employee benefits and financial services with over 20 years’ experience.  He’s the President & CEO of Services Financiers Goguen Champlain Financial Services Inc.  Joël started his career in the management of an insurance company where he quickly moved up through the ranks of the organisation.  Joël is a results oriented professional who has built a reputation of listening to the needs of his clients and their employees and providing rational common sense solutions.

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Phyllis Léger, CEB, HIA - Partner/Vice President Sales and Administration - Services Financiers Goguen Champlain Financial Services Inc.

Phyllis has been in the industry since 1989 when she started her career in a large insurance company.  She’s been a partner with Services Financiers Goguen Champlain Financial Services since January 2013, account executive for four years, and vice president since May 2014.  Her approach and analytical skills have helped clients expand their coverage while maximizing their financial investments.  Phyllis was just recently named a Worldwide Branding Executive of the Year in Insurance & Financial Services.

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David Penney - Account Executive - Homewood Health

David Penney has been working in the Employee and Family Assistance Program (EFAP) field for 20 years. Since 2001, David has operated throughout Atlantic Canada serving such organizations as Irving Oil, McCain Foods, CBC, the Cities of Saint John, Moncton and Halifax Regional Municipality, as a small example, and many more. In his position as Account Executive with Homewood Health, David leads a large department of professional all of whom, are dedicated to the endeavor of providing services that deal with Mental Health on a National scope.

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Brenda Lea Knight - City Clerk - City of Fredericton

Brenda’s work experience has varied over the past twenty-nine years in New Brunswick local government.  She started her municipal career in 1986 when she was appointed Acting Town Manager, Secretary/Treasurer for the Town of Nackawic.  In 1990 Brenda was appointed Assistant Town Clerk for the Town of Oromocto.  After serving 11 years with the Town, she was hired as Chief Administrative Officer (CAO) for the Town of St. Stephen, a position she held until 2005.   

In 2005 Brenda accepted the role of Municipal Advisory Officer with the Province of New Brunswick, and worked side by side with the Mayor and Councils of many municipalities in New Brunswick, especially during their orientation after the Quadrennial Election, focusing on their training on roles and responsibilities.  While working with the Department of Local Government orologi replica, she contributed to the “Local Government Resource Manual”, a web-based resource manual for both elected and appointed municipal officials.

Brenda served in the role as the President of the Association of Municipal Administrators of New Brunswick from 2000 – 2002;  as the Department of Local Government’s representative on the Association of Municipal Administrators (AMANB) Board of Directors, AMANB Education Committee and the Union of Municipalities of New Brunswick/AMANB Conflict Resolution Committee.  

Since 2010 Brenda serves as City Clerk of the City of Fredericton, with duties as described under the provisions of the Municipalities Act of the Province of New Brunswick.  In 2011 she was further appointed as Head of the Public Body (City of Fredericton) under the prescribed duties of the Right to Information and Protection of Privacy Act, Province of New Brunswick.

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Christy Arseneau -  CAO - Town of Dalhousie

Christy joined the Town of Dalhousie as CAO in late 2007, just two weeks before the announcement of the AbitibiBowater paper mill closure.  What she had imagined to be a growth opportunity of moving from federal to municipal government ended up being a crash course in crisis management.  Since joining the Town, she has overseen major re-structuring and re-aligning of the Town’s operations to adapt to the post-industrial economy.  Part of that work had a significant impact on the procedures of Council, and for which Dalhousie was recognised with the CAMA Willis Award for Innovation in 2010. 

Prior to joining the Town of Dalhousie, Christy held various policy-oriented positions with Natural Resources Canada on aboriginal and community forestry, climate change, and corporate planning.  She also supported a Federal-Provincial-Territorial Task Force and co-authored papers for the United Nations Forum on Forests.

Christy holds a Master’s degree in Urban Forestry from the University of Toronto, a Bachelor of Science in Forest Management from the University of New Brunswick, and NACLAA Levels I and II from Dalhousie University.

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Dan Dionne - CAO - Village of Perth-Andover

Dan has been employed by the Village of Perth-Andover for the past 27 years.  He started as the Director of Recreation and Community Development and has been the Chief Administrative Officer for the past 15 years.  Dan has been a AMANB board member, education committee member, and held the positions of past president for the NB Recreation & Parks Association, NB Municipal Electric Utility Association, and the Perth-Andover Chamber of Commerce.  As the EMO Coordinator for the past 15 years, Dan has had the challenge of activating the municipal Emergency Operation Centre on several occasions.   

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Anne Caron - Solicitor with the City of Moncton Legal Department

Anne Caron is a solicitor with the City of Moncton Legal Department.  She holds a Bachelor’s Degree in Business Administration from the Université de Moncton (1997), as well as a Bachelor of Laws (LLB) (2000) from UdeM also.  She articled with the City of Moncton and was admitted to the Bar in 2001.  She is a member of the Canadian Bar Association, the New Brunswick Law Society, as well as the Moncton Area Lawyers Association.  Her line of work consists mostly in legal document drafting, real property law, and providing legal advice and assistance to municipal departments and City Council on a broad range of municipal matters.

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Amanda MacNeil - Director of By-Law Enforcement, City of Moncton

Amanda has been employed with the City of Moncton for 15 years. Born and raised in Moncton, she began working for the city in 2000 as the first by-law enforcement officer within the Building Inspection Department.

In 2006, she became the by-law enforcement coordinator working under the umbrella of Community Safety Services. This capacity involved working on a variety of enforcement files, a large part were unsightly premises complaints.  

In 2014, she took the position of Director of By-Law Enforcement, a newly formed department within city hall.

She is an active member of the Atlantic Bylaw Enforcement Officer’s Association previously holding the position of Vice President and most recently elected President in 2014.

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Jacqes Dubé - City Manager - City of Moncton

Jacques Dubé has over 30 years of senior-level experience at all 3 levels of government:  municipal, provincial and federal.  He served 7 years as Municipal Services Representative for Gloucester County in NB; 5 years as Town Manager in St. Andrews, NB; 5 years as the first President of the Greater Fredericton Economic Development Corporation serving 14 municipalities; 5 years as a Deputy Minister with the Province of NB; and over 3 years as Chief of Staff, based in Ottawa, to the Federal Minister of Veterans Affairs and Regional Minister for NB.  He has served on numerous boards and committees throughout his career including Chairman of the NB Industrial Development Board; Director of the Regional Development Corporation; Director of Provincial Holdings Ltd.; Chairman of the Deputy Minister’s Committee on Information and Telecommunications Technologies; Secretary-Treasurer and Founding Director of the New Brunswick Innovation Foundation; Director of the Atlantic Lottery Corporation; and Commissioner of the NB Lotteries Commission.

He was appointed City Manager of the City of Moncton in August 2009.

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Isabelle LeBlanc - Director of Corporate Communications at the City of Moncton

Isabelle’s academic credentials include a Bachelor of Arts – Major in Information–Communication with a Minor in Marketing from l’Université de Moncton. Prior to this, she spent two years studying Communications at the University of Ottawa.

Isabelle developed her skills as a journalist and an assistant producer with La Société Radio-Canada where she worked in both radio and television. She went on to work at Hawk Communications Inc., Enterprise Greater Moncton, the City of Dieppe, and Mount Allison University. Throughout her career, she has gained extensive experience in the marketing, public relations and communications fields.
Isabelle is currently director of Corporate Communications at the City of Moncton, a position she has held since September 2013.

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